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Last updated: August 2026
At WILLED, every piece is made with intention. To avoid unnecessary production and waste, our products are made to order whenever possible.
We want you to love your WILLED pieces. If something isn't right, we're here to help.
You may request a return within 14 days of receiving your order, provided that the item is:
Unworn and unused
Unwashed
In its original condition
Free from stains, odors, makeup, pet hair or other signs of use
Returned with its original tags and packaging, where applicable
To request a return, please contact us at [WILLED CUSTOMER SERVICE EMAIL] within 14 days of delivery.
Please include your order number and the reason for your return.
Once your return request has been approved, we will provide you with the necessary return instructions.
Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as WILLED cannot be responsible for items lost in transit during a customer-arranged return.
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
The refund will cover the amount paid for the returned product. Original shipping costs are generally non-refundable, except where required by applicable law.
Please allow several business days for the refund to appear in your account after it has been processed, as processing times may vary depending on your payment provider.
We do not guarantee direct exchanges.
If you need a different size or product, we recommend returning the original item and placing a new order once your return has been accepted.
This allows us to keep our inventory and made-to-order production process as efficient as possible.
If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact us as soon as possible at [WILLED CUSTOMER SERVICE EMAIL].
Please provide:
Your order number
A description of the issue
Clear photographs of the item and, where relevant, the packaging
If the issue is confirmed to be our responsibility, WILLED will provide an appropriate solution, which may include a replacement or refund, depending on the circumstances.
You will not be responsible for return shipping costs for items that are defective, damaged upon arrival, or incorrectly supplied by WILLED.
Many WILLED products are made to order.
This approach helps us avoid unnecessary overproduction and reduce waste by producing pieces according to actual customer demand.
Made-to-order does not, by itself, remove any statutory consumer rights that apply to your purchase.
Where applicable law provides a right of withdrawal or cancellation, that right remains unaffected by our production model.
However, products that are specifically personalized or customized according to your individual specifications may be excluded from cancellation or return rights where permitted by applicable law.
We may refuse returns for items that have been worn, washed, altered, damaged after delivery, or otherwise returned in a condition that prevents them from being resold.
This does not affect your statutory rights regarding defective or non-conforming products.
Unless otherwise stated, sale items are subject to the same return conditions as full-price items.
Where a product is explicitly marked as final sale, it cannot be returned or refunded except where required by applicable law, including for defective or non-conforming products.
For international orders, customers may be responsible for return shipping costs, customs duties, taxes, or other charges associated with returning an item, unless the item is defective, damaged, or incorrectly supplied by WILLED.
WILLED cannot be responsible for delays caused by customs or international carriers.
Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be excluded under the laws applicable to your purchase.
If you are located in a jurisdiction that provides additional consumer protections, those protections continue to apply.
For any questions regarding returns, refunds or exchanges, please contact:
WILLED
Email: [WILLED CUSTOMER SERVICE EMAIL]
Please include your order number in your message so that we can assist you as quickly as possible.
WILLED — Made with intention.
